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Q: What is Sereco Silver?
A: Sereco Silver is a premium brand offering high-quality sterling silver jewelry, including rings, necklaces, bracelets, earrings, and customized pieces.
Q: Are Sereco Silver products real silver?
A: Yes, all our jewelry is made from genuine 925 sterling silver, ensuring durability and a luxurious finish.
Q: Do you offer customized jewelry?
A: Yes! We provide customization options for personalized jewelry, including engraving and bespoke designs.
Q: How can I place an order?
A: You can place an order directly on our website by adding your favorite items to the cart and proceeding to checkout.
Q: What payment methods do you accept?
A: We accept major credit/debit cards, UPI, PayPal, and other secure payment gateways for a hassle-free shopping experience.
Q: Can I modify or cancel my order after placing it?
A: If your order hasn’t been processed, you can request modifications or cancellations within 24 hours. Contact our support team immediately.
Q: Do you offer worldwide shipping?
A: Yes, we ship worldwide! Shipping fees and delivery times vary depending on your location.
Q: How long does delivery take?
A: Standard shipping takes 5-7 business days, while express shipping delivers within 2-3 business days. International shipping times may vary.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email to monitor your shipment.
Q: What is your return policy?
A: We offer a 7-day return policy for unused items in their original packaging. Personalized or customized items are non-returnable.
Q: How do I request a return or exchange?
A: Contact our customer support team with your order details, and we’ll guide you through the process.
Q: Do you offer refunds?
A: Yes, refunds are processed after we receive the returned item. It may take 5-7 business days for the refund to reflect in your account.
Q: How do I care for my silver jewelry?
A: To maintain shine, avoid contact with water, perfumes, and harsh chemicals. Store your jewelry in an airtight container when not in use.
Q: Does Sereco Silver offer a warranty?
A: Yes, we offer a 6-month warranty against manufacturing defects. This does not cover wear and tear or accidental damage.
Q: How can I contact Sereco Silver for assistance?
A: You can reach us via email at [your support email], through our website chat, or via social media.
Q: Does Sereco Silver have a physical store?
A: Currently, we operate as an online store, ensuring a seamless shopping experience worldwide.
