Sereco Silver – Exchange Policy

At Sereco Silver, we take pride in offering high-quality sterling silver jewelry. To ensure customer satisfaction while maintaining hygiene and quality standards, we follow a No Return, Only Exchange policy. Please read our exchange guidelines carefully before making a purchase.

1. Exchange Eligibility

We offer exchanges under the following conditions:

• The item must be in unused, unworn, and original condition with tags and packaging intact.

• The request for an exchange must be made within 7-8 days of receiving the product.

• Exchanges are allowed for size issues, defective or damaged products received due to transit.

• Customized, engraved, or personalized jewelry cannot be exchanged.

2. How to Request an Exchange

To initiate an exchange, follow these steps:

1. Contact our customer support at sere.ricojewels@gmail.com.  within 7 -8 days of delivery.

2. Provide your order number, product details, and reason for exchange, along with images (if applicable).

3. Once approved, securely pack the item and ship it to our exchange center at Ahmedabad.

4. After receiving and inspecting the item, we will process the exchange and ship the replacement within 7-8 business days.

3. Shipping Costs for Exchange

• If the exchange is due to a defective or wrong product sent by us, we will cover the shipping costs.

• If the exchange is due to size issues or personal preferences, the customer is responsible for return shipping charges.

4. Non-Exchangeable Items

• Customized or personalized jewelry.

• Items that show signs of wear, damage, or alterations.

• Products not returned within the exchange window.

5. Contact Us

For any exchange-related queries, feel free to reach out:
📧 Email: sere.ricojewels@gmail.com. 

🌐 Website: www.sererico.in